Shipping policy

Shipping Policy

Thank you for shopping with Shan Cha.

We currently ship Australia-wide using trusted shipping partners including Australia Post.

Processing Times

Orders are typically processed within 1–3 business days after payment confirmation.

During busy periods, product launches, or holidays, processing times may be slightly longer.

Shipping Options

Shipping options and rates are displayed at checkout. We currently offer:

Standard Shipping
Express Shipping

Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information where available.

Delivery Times

Delivery times vary depending on your location and the selected shipping method. Estimated delivery times provided at checkout are estimates only and are not guaranteed.

Incorrect Addresses

Please ensure your shipping address is correct before placing your order. Shan Cha is not responsible for delays or lost parcels caused by incorrect shipping information provided by the customer.